What information do we collect?
There are several methods by which data can be collected by Sad Panda.
If you contact us or respond to messages and communications that we send to you, we may keep a record of that correspondence.
If you load one of the Sad Panda titles on a supported publisher platform (Steam, Kongregate, Nutaku or other) then we will collect the username of your account so that we may assign or retrieve a unique ID (a PlayFab ID) to your game session. We do not collect any other information about your account.
If you play one of the Sad Panda titles the game will periodically send completely anonymous game usage information. This information is not tied to your account, your computer, or anything that would allow any sort of unique identification. This anonymous game usage information helps Sad Panda improve their games.
If you save your game using the available cloud save functionality then Sad Panda will store a compressed version of your save game on our servers. The compressed game content does not contain any personally identifiable information.
If you make an in-app purchase in a Sad Panda title then we will store a record of that purchase.
What about Cookies?
How do we use the information we receive?
We may use the information we collect from and about you to:
- Personalize and improve our Services, and allow you to set up a user account and profile that can be used to personalize your experience in using our Services;
- Answering questions, respond to your inquiries or requests, and communicate with you about our products and services, including specials and new features;
- Develop new products and services;
- Provide you with customized advertising and content on the Services from us and on behalf of our partners and affiliates;
- Research, address problems and improve the usage and operations of the Services;
- Protect the security or integrity of the Services and our business; and
- As described to you at the point of collection.
How is my personal information shared?
We neither rent nor sell your personal information to anyone. We share your personal information only as described below.
We allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you (including information you may have decided not to show to other users) to select or allow the advertiser to select the appropriate audience for its advertisements. For example, we may allow an advertiser to target an ad to you based on your country of residence.
Third Party Business Partners
We may become affiliated with third party businesses that may sell items to you through our Services, or we may provide services, or sell products jointly with these business partners. You can easily recognize when a business partner is associated with your transaction, and you acknowledge that you are providing your personal information to Sad Panda and the business partner for these transactions.
We may share information with our service providers, if the disclosure will enable them to perform a business, professional or technical support function for us.
Protection of Sad Panda and Others
We may release personal information when we believe in good faith that release is necessary to comply with the law, respond to judicial process, or provide information to law enforcement or regulatory agencies; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Sad Panda, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent
We may share information with third parties as described to you at the point of collection or as otherwise disclosed to you upon your consent.
As part of our use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Services. We may share this type of statistical data so that our partners also understand how people use the Services, so that they, too, may provide you with an optimal user experience. However, we do not disclose aggregate information to a partner in a manner that would identify you personally.
Social Networking and Chat Forums
Sad Panda's products or services may provide chat, forums, leaderboards, bulletin boards, or instant messaging tools to users. Any information that is disclosed in these services should be considered public information, and users who message one another may not know each other personally. Sad Panda has no obligation to keep private personally identifiable information that a user makes available to other users or the public using these functions. Users should exercise caution when deciding to disclose personal information in public forums. Users should also be aware that game play information disclosed during multiplayer game play (e.g. player name and current player statistics) is public information and may be displayed to other users.
Storage and Security of Personally Identifiable Information
You are responsible for actions taken under your account. To help prevent unauthorized access to your account information we recommend that you limit access to your computer (or other device) and browser by signing off after you have finished accessing your account.
We endeavor to protect user information; however, we cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Links to Other Sites
Under California law, our players and customers that are residents of California may request information regarding the disclosure of personal information to third parties by Sad Panda.
If at any time you wish to opt out of having your personal information shared with third parties, and/or would like to unsubscribe from Sad Panda newsletters, services or promotions you may do so by contacting firstname.lastname@example.org.
How do I correct or delete my unique Sad Panda account?
If you wish to make changes to your account, or delete your account completely you may do so by contacting email@example.com. Please include your PlayFab identifier, which can be found within the game.
What is PlayFab and what is a PlayFab ID?
PlayFab is a service that Sad Panda uses for providing backend services to Sad Panda titles. These services include user management, inventory and store management, purchase and receipt processing, cloud save, leaderboards, statistics and analytics. When you first launch a Sad Panda title you will be assigned a unique PlayFab ID that is linked to your publisher account. This PlayFab ID has no personally identifiable information aside from a linked publisher account.
What about Children under 13?
We do not direct the Services or knowingly collect personal information from children under age 13. To provide additional privacy protections regarding the collection of personal information, some of the features on certain Apps are age-gated so that they are not available for use by children.
What if I need to contact Sad Panda Studios?
You may also contact Sad Panda Studios Ltd. at the addresses below:
Sad Panda Studios
PO Box 20022 Towne Centre
Kelowna, BC V1Y 9H2
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